Legal

INTRODUCTION

www.bypinghe.com (“Website”) is owned by and/or operated by anf on behalf of PING HE LIMITED (“PINGHE/we/us”), with delivery services provided by PINGHE FASHION LIMITED. If you have any questions regarding the Website or these “Terms”, or in the unlikely event that you have any complaints about any products purchased by you from the Website, you can contact us:  info@bypinghe.com

USE OF WEBSITE

These Terms and any other policies referred to in these Terms (including any policies or documents to which a link is provided from these Terms. apply to your use of the Website and any other website or application permitting to place an order with PINGHE for any products and services including all orders submitted for any products or services made available by us for purchase over the Website. By accessing this Website agree to these Terms and we therefore advise you to read these Terms carefully and to save or print a copy of these Terms for future reference. If you do not agree to these Terms, you must cease accessing this Website immediately. Please note that all options available on the Website may not be available when using a mobile device.

Please note that these Terms do not affect your statutory rights as a consumer. For more information on your statutory rights, contact your local Trading Standards Office or Citizens Advice Bureau or the equivalent in your country (if any).

You agree that the information you provide when you register on the Website is not misleading, true and accurate in all respects and you will notify our customer service team of any changes to that information.

We may change, withdraw, or suspend access to the Website (in whole or part and permanently or temporarily) with or without notice.

The Website may include links to other websites or resources (“Linked Websites”). PINGHE has no control over the content of Linked Websites and you agree that, should you access a Linked Website using a link from the Website, PINGHE is not responsible for the availability of the Linked Websites, including (without limitation) any goods or services available from such Linked Websites, other advertising or content on such Linked Websites or the use that such Linked Websites make of your personal information. Furthermore Burberry will not be responsible for any offence, damage or loss caused by or connected to the use or reliance on such Linked Websites or the content thereon.

PINGHE may deny you access to the Website at any time at its sole discretion. Examples of when PINGHE may deny you access include but are not limited to where we believe that your use of the Website is in violation of any of these Terms, any laws, the rights of any third party or is not respectful to others.

References to ‘We’ in the Customer Service Information refers to PING HE LIMITED and/or PINGHE FASHION LIMITED. as the context permits.

Subject to these Terms, and except as otherwise indicated on the Website, you may use, access, download, copy, store, manipulate, reformat, print or display any contents to which you have authorized access solely for your own personal use. You are not authorized to download, print, copy, store, manipulate, reformat, display, publish, transmit, distribute, create, dispatch, or otherwise use any of its content for commercial purposes.

TRADEMARKS AND OTHER INTELLECTUAL PROPERTY RIGHTS

All trademarks, logos, whether registered or not, displayed on the Website are owned by PING HE LIMITED and will be and remain exclusive property of PING HE LIMITED. These trademarks may not be used in connection with any product or service that does not originate within PING HE LIMITED, in any manner that is likely to cause confusion among users, or in any manner that disparages or discredits PING HE LIMITED.
 
By using the PINGHE Website you acknowledge and agree that its content, including, but not limited to all information, text, photographs, illustrations, images, data, products, multimedia (graphic, audio and video),charts, indices, software, HTML code and screens and all other elements contained therein and available on this Web site, are owned by or licensed to the PING HE LIMITED, with all rights reserved worldwide. Such content  is also subject to protection by international intellectual property laws, including but not limited to rights in the nature of patent rights, copyrights, trade secrets, trade names, trademarks, service marks, moral rights, know-how and any other similar rights recognized under laws or international conventions in any country or jurisdiction in the world. No right, title, or interest derives to you from using the PINGHE website. You agree to maintain and abide by all copyrights or trademark notices and other notices contained on the Website.

NO GUARANTEE  DISCLAIMER

The PINGHE website, along with all its contents, features and functionalities, is provided to you strictly on a “as is” basis, without warranties of any kind, either express or implied statutory or otherwise. No written information given by PING HE LIMITED shall  constitute or be interpreted as a warranty.
 
The PING HE LIMITED, including, but not limited to, its employees, officers, directors, shareholders, affiliates, agents, representatives, and licensors, will not be considered liable and provides no guarantee for any loss or damage caused by your reliance on information found on this Website.
 
The transmission of data and information over the PINGHE Website is not guaranteed to be secure, even if the PING HE LIMITED carefully takes steps in order to avoid possible offenses to your personal information by third parties. You acknowledge and agree that all types of transmissions are made at your own risk and that the PING HE LIMITED is not liable in any and all cases of expanse.
 
The PINGHE website may contain inaccuracies or typographical mistakes and
for this reason, it is subject to change or updating solely by the PING HE LIMITED at any time and without notice. 
PING HE LIMITED takes all possible steps to ensure the accuracy and timeliness of the information included on this Web site but cannot absolutely guarantee the accuracy, completeness or timeliness of the information provided on this website. 
 
You acknowledge and agree that the PING HE LIMITED is not responsible for malfunctions of the Website, possible viruses, cookies, or any other entities it may contain and possible links to websites not controlled by the PING HE LIMITED. 
 
PING HE LIMITED uses cookies to measure activity on its Website, which allows PING HE LIMITED to determine which areas and features of its Website are most popular. This information allows us to make improvements and updates to enhance your experience on Web site. We never save passwords, credit card information or other personal identifiable information in cookies.
Most web browsers are initially set up to accept cookies. You can, however, reset your browser to refuse all cookies or to indicate when a cookie is being sent.

PRODUCTS

The products included in the PINGHE Website are only representative of part of the PINGHE collection. 

Any reference to any product or service which has been or may be provided by PING HE LIMITED or any other company does not amount to a promise that such product or service will be available at any time the PING HE LIMITED is not responsible for the availability of products in the PINGHE online shops or anywhere else that they are sold. The PING HE LIMITED Group can modify such products at any time and without notice.
 
THE PRIVACY STATEMENT

The PING HE LIMITED recognizes the importance of protecting the privacy of personal information of any type and adheres to rigorous rules and measures in order to protect your personal data.
 
When you enter the PINGHE website and/or in the case that you register online with it, you consent to the use of your personal data according to the Privacy Policy.

PING HE LIMITED, a company incorporated and registered in England and Wales with company number 6351702 (who we refer to as “we”, “us” and “our” below), PINGHE takes your privacy very seriously. This Privacy Statement explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the future and details of the circumstances in which we may disclose it to third parties. If you have any questions about the way in which your information is being collected or used which are not answered by this Privacy Statement and/or any complaints please contact us on info@bypinghe.com.

By visiting and using www.bypinghe.com for the purchase or sampling of products from PINGHE (as applicable) you are consenting to the practices in relation to use and disclosure of your personal information described in this Privacy Statement and our Terms. If you are under the age of 16, please obtain your parent’s or guardian’s consent before providing us with any personal information.

INFORMATION USAGE

When you register for an account with us, place an order with us or send us an enquiry, we will collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses and credit card numbers. We may also obtain information about you as a result of authentication or identity checks. We use this information to identify you as a customer, to process your order, to deliver products, to process payments, to update our records, to enable your use of interactive features of our service and to generally manage your account with us and to provide you with information by post, e-mail, mobile messaging, telephone communications and/or through any other electronic means including social network platforms about our products, events, promotions and services. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, so as to make the website and those communications more relevant to you.

We may also at times ask you for other information, for example product size and category preferences, age and any special dates (such as birthday and anniversary) which will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information.

We may collect statistical information about site traffic, sales and other usage related information which we may pass on to selected third parties. These statistics do not include any information which can identify you personally.

We may also use your personal information for our internal marketing and demographic studies, together with non-personal data to analyse, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers.

In addition, for quality control and training purposes, we may monitor or record your communications with us.

We will at all times seek to comply with the requirements of UK Data Protection Act, 1998 (the “Act”) and any applicable laws and regulations to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully. Your data will be held and managed by PING HE LIMITED. Please contact PING HE LIMITED on info@bypinghe.com if you have any queries in relation to your data.

PRIVACY POLICY

We shall only keep your information as long as you remain an active customer and for 3 years afterwards or as otherwise required by law. If you wish to request the deletion of your personal details, or wish to change your preferences at any time please contact us.

USE OF COOKIES

Cookies are small pieces of information which are issued to your computer when you visit a website and which store and sometimes track information about your use of the website. When you enter our site our web server sends a cookie to your computer which allows us to recognise your computer. By associating the identification numbers in the cookies with other customer information that you provide when for example you log-in to the site, then we know that the cookie information relates to you.

We use cookies to elevate your user experience and the quality of our site and service. This includes keeping track of what you have in your shopping bag, remembering you when you return to our site, identifying how you navigate around the internet, including where you click, and which website you arrived from.

By continuing to use this website, you consent to our cookie settings and agree that you understand our Cookies Policy which explains how you can manage your cookie choices and preferences. Please be aware that restricting cookies will impact on your user experience and may prevent you from using part of our site.

UNSUBSCRIBE FROM PINGHE EMAIL UPDATES
If you have registered to receive updates from us, and you no longer wish to receive these, you can request that we amend your preferences. You can do that either as indicated in the particular communication by using the unsubscribe link which is included on all email updates.

MISCELLANEOUS
 
No link to the PINGHE website is authorized without the PING HE LIMITED’s previous written approval, which may be revoked by the PING HE LIMITED at any time.
 
You hereby acknowledge and agree that you will warrant the PING HE LIMITED for any lawsuit, damages, losses, or costs in general deriving from the uncorrected use of the PINGHE website.
 

PURCHASE OF PRODUCTS

ACCEPTANCE OF ORDERS

All information on the Website is an invitation to treat only and is not an offer or unilateral contract. You agree that your order is an offer to purchase the products listed in your order (“Products”) from us on the Terms. All orders submitted by you are subject to acceptance by us. We may choose not to accept your order at our sole discretion for any reason. Examples of when we may not accept your order are as follows:
(a) If Products are shown on the Website but are not available or are incorrectly priced or otherwise incorrectly described;
(b) If we are unable to obtain authorisation of your payment;
(c) If you order multiple quantities of Product where such Products are to be shipped to any one customer or delivery address;
(d) If shipping restrictions apply to a Product ; or
(e) If the delivery address you give is the address of an entity or individual providing freight forwarding services.

After submitting an order to us, we will send you an order acknowledgement email with your order number and details of the products you have ordered from us and details of any delivery services (the “Delivery Services”) you have ordered from PINGHE FASHION LIMITED. Please note that this email is an acknowledgement that we have received your order and is not an acceptance of your order. Acceptance of your order and the formation of (a) a contract of sale of the products between us and you and (b) a contract for delivery services between PINGHE FASHION LIMITED and you, will not take place unless and until (i) the products have been collected from us by PINGHE FASHION LIMITED on your behalf pursuant to your delivery contract with PINGHE FASHION LIMITED.

When placing an order for the first time, you may be required to or may be offered the option to register with us and complete certain required fields on an order form. We may provide you with and/or ask you to use identifications and passwords and other means for you to be able to access certain areas of the website. Where we do so, it is on the condition that you shall be responsible for ensuring that such secure access is kept secure and confidential at all times. You shall comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of the secure access or if the secure access becomes available to an unauthorised party.

In the event prolonged inactivity causes your connection to the Website to fail, your selection of goods may be lost. In such case, you will be required to re-enter your selection. Please note that items in your shopping basket are not reserved and may be purchased by other customers.

Before you submit your order, you will be given the opportunity to review your selection, check the total price of your order and correct any input errors.

You will only be charged for Products when they have been collected from us on your behalf by PINGHE FASHION LIMITED, the Products have been dispatched for delivery to the relevant store (together with the relevant delivery charges that we collect on behalf of PINGHE FASHION LIMITED and any card processing or payment processing charges).

While all the products sold through the Website will always correspond with their description, variations in both the manufacturing processes we use and also the display properties of the computer hardware you use to view the Website may mean that the colours, fabrics and designs of the products displayed on the Website and the products delivered to you may differ in appearance in minor respects.

We do not accept orders where the corresponding delivery address you give is that of an entity or individual providing freight forwarding services. In the event that we do accept any order and we subsequently become aware that the corresponding delivery address for such order is that of an entity or individual providing freight forwarding services, we shall be entitled to cancel such order upon notice to you by email.

All prices of products on the website are the price for the Products only. They include any VAT or other sales tax payable. However, they do not include postage.

We endeavour to ensure that all pricing information on the website is correct. Occasionally, however, an error may occur and products may be mispriced. If a product’s correct price is lower than the price stated on the Website, subject to our right to refuse an order, we will charge the lower amount and send you the product. If a product’s correct price is higher than the price stated on the Website, we will, at our discretion, contact you and ask you whether you wish to proceed with the order at the correct price or cancel your order and notify you of such cancellation. We will not be obliged to supply products at an incorrect price.

PINGHE may vary the prices of products listed on the Website at any time and without any notice but such changes will not apply to Products in respect of which you have been sent a dispatch confirmation.The total cost of your order will be the purchase price for the Products (which you pay to us) plus any delivery charges.

PAYMILL is used as a payment gateway for the PINGHE online store.

You confirm that the credit/debit card or payment method that is being used is yours and that all details you provide to us in respect thereof including, without limitation, name and address details are complete, correct and accurate . You further confirm that the credit/debit card is valid and the inputted payment details correct. All credit/debit cardholders any payment account holders are subject to validation checks and authorisation by the card issuer or payment method provider. If the issuer of your card or payment method refuses to authorise payment we will not accept your order and we will not be liable for any delay or non-delivery. We are not obliged to inform you of the reason for the refusal.

We are not responsible for any charges or other amounts applied by your card issuer or bank or payment method provider as a result of our processing of your credit/debit card payment or other method of-payment in accordance with your order.

If your credit/debit card or payment method is not denominated in the currency of your purchase indicated on the Website, the final price may be charged in the currency of your card or account. Such final price is calculated and charged by your card issuer or bank or payment method provider and therefore we shall not be responsible for any cost, expense, charge or other liability incurred or suffered by you as a result of your card issuer or payment method provider charging you in a currency other than the currency set out on the website.

INVOICING
Where we elect, or are required by applicable law, to issue or make available an invoice, we reserve the right to issue or make available electronic invoices and you agree to such form of invoicing.

Orders will be sent to the delivery address that you have given on your order form. PING HE LIMITED can not be held responsible if that delivery address is incorrect or incomplete.

Once a Product has been sent on your behalf, risk of damage to, or loss of the Product shall be the risk of PINGHE LIMITED. Once the Product has been received by you, all risk of damage in or loss to the Product shall pass to you.

We shall be entitled to supply the Products in instalments and each instalment shall be deemed to constitute a separate contract with us, and we shall be entitled to supply only part of an order.

In the event that a Product is subsequently imported into a country other than the country to which PINGHE FASHION LIMITED delivered the product, you shall be responsible for complying with all local import requirements, laws, regulations and rules and paying all import taxes and duties as may be applicable in respect thereof.

TERMS AND CONDITIONS OF RETURN

If, for any reason whatsoever, you are not satisfied with your order, you may exercise your right to return purchased products within seven (7) working days from the date on which you received them from www.bypinghe.com. Returned items must be shipped back to us within seven (7) working days from the date the package was delivered to you. We also invite you to contact our customer care team in order for us to provide you with a return number.
It is not possible to return an item in exchange for another. The right to return products shall be deemed correctly exercised once the following conditions have been fully met:

we invite you to contact us within seven (7) working days from the date of your receipt thereof;
the Products have not been used, worn, washed, modified or damaged;
the identification tag is still attached to the Products with the disposable seal;
the Products are returned in their original packaging;
the returned items must be shipped back to us within seven (7) working days from the date the package was delivered to you.
If you have fulfilled all requirements set forth above, PING HE LIMITED shall refund the entire price for the purchased products. Should you decide to use the courier indicated by www.bypinghe.com in the online Return Form, you will not have to directly take care of the return shipping costs, which are at your expense. In this case, www.bypinghe.com will pay the return shipping costs for you and will deduct from your refund the cost of return postage. 

You will be notified if the returned products cannot be accepted. In this case, you may choose to have the products delivered to you at no expense to us. If you refuse the above delivery, the Vendor reserves the right to retain the products and the amount paid for your purchase of the products. 

REFUND TIMES AND PROCEDURES

After we have received the returned products and checked that the products meet all requirements, you will receive an e-mail that the returned products have been accepted. Whatever the form of payment you used (Credit/Debit Card, Cash on Delivery), the refund procedure will start within 30 days from when we were informed of your decision to exercise your right to return the purchased products and once we have checked that the return was carried out in compliance with the above conditions.

The time period for refunding the amount you paid for purchasing the returned products depends on the payment type used:
purchase by Credit/Debit Card: refund time will depend on the Credit Card company’s policies. We would like to assure you, however, that the value date for the credit will coincide with the date of the original payment; therefore you will not suffer any interest loss.

All products sold by PINGHE include an identification tag with a disposable seal. Please try on the Products without removing the tag and seal. Returned products without the tag or seal will not be accepted.